TRESIA VITO

About TRESIA

Detail-oriented professional with over 12 years of experience in customer service, operations, and quality analysis. Proven ability in data management, process improvement, and back-office support, complemented by strong analytical and communication skills. Adaptable, a fast learner, and committed to delivering accurate, high-quality results.

Skills

Experience

• With over 12 years of experience, Tresia has a strong background in customer service and operations, most recently serving as an Administrative Assistant at Blissful Alchemy, where she managed email and calendar systems and streamlined operations using GHL.
• Prior to that, she spent five years as a Customer Experience Analyst (Quality Analyst) at Telus Digital, focusing on transaction monitoring, data analysis, and performance reporting.
• Her earlier role at Telus Digital as Operations CSR II involved managing customer accounts, handling billing inquiries, and ensuring accurate order processing.