TRISHA MAY ALABADO TIMBANG

About TRISHA

A motivated and responsible individual eager to apply skills and knowledge gained through academic learning and BPO industry experience. Possesses strong interpersonal skills and a dedication to learning, growing, and contributing positively within an organization.

Skills

Experience

• As a BPO Associate at Wave Data Processing, gained 8 months of experience in Medicare outbound services.
• Responsibilities included handling outbound calls to US-based clients regarding Medicare plans, benefits, and eligibility.
• Consistently met daily/weekly targets for call volume, conversion rates, and quality assurance scores, while clearly explaining policy details and enrollment procedures in compliance with company and regulatory standards.