VANESSA FONTANILLA

About VANESSA

Earlier in my career, I served as a Relief Team Leader during the pandemic, managing the role entirely online — directing end-to-end training for new hires in a fully remote environment, ensuring rapid multi-skill development despite the added challenges of virtual onboarding, and building individual coaching plans that improved team performance metrics and stakeholder satisfaction. I also served as a Fraud Analyst, where I managed extensive reviews of credit reports and account activity with high precision, ensuring thorough audit trails for regulatory compliance and exercising sound judgment under pressure to protect firm assets.

Skills

Experience

• Fraud risk and operations professional with over 10 years at J.P.
• Morgan Chase, specializing in fraud investigation, root-cause analysis, and team leadership within a global financial institution.
• Proven ability to strengthen control environments, drive process innovation, and lead specialist teams through high-pressure, regulated environments — now expanding into legal and regulatory expertise through an in-progress Juris Doctor.