Warren Cay

About Warren

I assist global clients across the US, UK, Canada, Australia, and other countries in industries such as healthcare, telecom, tech, gaming, and finance. My work includes handling customer support, billing concerns, disputes, payments, and account security through voice, chat, and email. I also take care of administrative tasks like scheduling, documentation, and CRM case management while ensuring accuracy and compliance. I have experience working in both remote and hybrid environments, with strong time management, accountability, and the ability to collaborate effectively using digital tools while consistently meeting KPIs and service standards.

Skills

Experience

• RECENT ROLES Administrative & Technical Support Specialist | Concentrix (2024–2026) Billing, Sales & Customer Support | Foundever (2019–2024) TOOLS & PLATFORMS Google Workspace, Microsoft Office, CRM Systems, LivePerson, Slack, Icoms, Omnichannel,Quickbooks, Zoom, Skype, Notion, and other communication/collaboration tools KEY ACHIEVEMENTS ✔️90–98% CSAT ✔️ Consistent KPI performance ✔️ 95–100% attendance ✔️ Strong experience in Sales, Technical Support, Chat, Email, billing, disputes, collections, and fraud handling SHIFT FLEXIBILITY ✔️ Open to day, night, and shifting schedules ✔️ Comfortable working with US, UK, AU, CA and other time zones ✔️ Experienced in remote and hybrid setups