Ysabel Sacle

About Ysabel

I am a dedicated Customer Service Representative with experience supporting US-based clients in the healthcare, travel, and customer service industries. I specialize in handling customer inquiries through phone, chat, and email, providing efficient solutions, and building positive customer relationships. I am familiar with tools such as Zendesk, Salesforce, Athenahealth, and Microsoft Office. I am adaptable, detail-oriented, and comfortable working remotely in fast-paced environments. I am committed to delivering excellent customer experiences while maintaining professionalism and productivity.

Skills

Experience

• A dedicated C ustomer Service Representative with 3 years of proven experience in handling customer inquiries through voice, chat, and email support.
• I bring strong communication, problem- solving, and multitasking abilities, along with the capacity to handle high-volume interactions efficiently.
• With a track record of meeting performance metrics and contributing to team goals.
• Offering a strong foundation in resolving complex issues, and consistently deliver excellent service that builds customer trust and satisfaction, with a proven ability to drive efficiency, deliver successful outcomes and collaborate within cross-functional teams