Ysabel Sacle

About Ysabel

A dedicated Customer Service Representative with 3 years of experience in handling customer inquiries via voice, chat, and email. I possess strong communication, problem-solving, and multitasking abilities, adept at managing high-volume interactions efficiently. My track record includes meeting performance metrics and contributing to team goals, with a foundation in resolving complex issues and delivering excellent service.

Skills

Experience

• As a Travel Consultant at Concentrix, I utilized Amadeus and Salesforce to manage bookings, changes, and itineraries, while professionally resolving traveler issues via phone, chat, and email.
• Previously, as a Customer Advisor I, I handled high-volume inquiries regarding account management and financial regulations, utilizing Zendesk and Jira for account restrictions and troubleshooting.
• I was promoted to SME for handling complex queries and assisting with training.
• My earlier role as a Customer Care Associate II involved managing inbound/outbound calls and emails, scheduling appointments, and ensuring HIPAA compliance, using Zendesk for prior authorization requests and AetnaHealth for record management.