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Actively looking·21 yrs old3 yrs exp
Ysabel Sacle
Philippines21 years old·Actively looking for jobs
Senior TalentProfessionalVoice introMid-Level TalentClient-Facing ExpertStrong EnglishVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$455 – $500 / mo
Full-time
Voice introduction
Hear Ysabel in their own voice · 59s
Evaluate English fluency, tone, and confidence before interviewing.
0:000:59
Phone Number
Available after invite
Email Address
ysa••••••••••@•••••.com
Profile Created
May 12, 2026
Earliest Availability
Immediate
Current Location
Cainta, Rizal Philippines
English Level
Professional
About Ysabel
A dedicated Customer Service Representative with 3 years of experience in handling customer inquiries via voice, chat, and email. I possess strong communication, problem-solving, and multitasking abilities, adept at managing high-volume interactions efficiently. My track record includes meeting performance metrics and contributing to team goals, with a foundation in resolving complex issues and delivering excellent service.
Skills
Customer focus & Problem solvingCallEmail & Chat HandlingWillingness to LearnTeamwork and collaborationCritical thinking skillsExcellent communication skillsStrong interpersonal skillsProactive and self-motivatedExceptional organisational skillsAmadeusSalesforceZendeskJiraMicrosoft WordMicrosoft ExcelCanvaSlackMS TeamsMicrosoft OutlookGoogle WorkspaceAetnaHealthGenesysAltéa Reservation Desktop
Experience
- As a Travel Consultant at Concentrix, I utilized Amadeus and Salesforce to manage bookings, changes, and itineraries, while professionally resolving traveler issues via phone, chat, and email.
- Previously, as a Customer Advisor I, I handled high-volume inquiries regarding account management and financial regulations, utilizing Zendesk and Jira for account restrictions and troubleshooting.
- I was promoted to SME for handling complex queries and assisting with training.
- My earlier role as a Customer Care Associate II involved managing inbound/outbound calls and emails, scheduling appointments, and ensuring HIPAA compliance, using Zendesk for prior authorization requests and AetnaHealth for record management.
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