EXCUTIVE ASSISTANT

National Veterans Assistance is seeking a professional, compassionate, and highly organized Executive Assistant to support our daily operations and communication with U.S. military veterans and their families. Daily responsibilities include: • Answering incoming calls and returning client messages • Speaking professionally and patiently with veterans and their families • Scheduling consultations, appointments, and follow-up calls • Managing the owner’s email, calendar, reminders, and daily priorities • Conducting initial client intake using company questionnaires • Following up with clients for missing records and information • Organizing medical records, military records, VA correspondence, and supporting documents • Entering accurate information into client files, forms, and spreadsheets • Preparing draft letters and routine correspondence using company templates • Maintaining detailed notes about every client interaction • Tracking deadlines, appointments, pending documents, and follow-up assignments • Conducting administrative research when requested • Helping maintain an organized client-management system • Providing a written daily report of completed, pending, and urgent assignments The Executive Assistant will work directly with the owner through telephone, email, video meetings, and messaging. The assistant must follow established procedures and immediately communicate any urgent client matter, missed deadline, technical problem, or uncertainty. This is an administrative role. The assistant will not provide legal or medical advice or make promises about the outcome of a veteran’s claim.