Front Desk & Office Coordinator for a US Handyman Company (phones, scheduling, follow-ups)

You will be the front desk of East Brunswick Handyman, a small home repair company in New Jersey, USA. The owner does the work and sets the prices. You make sure no customer is ever left waiting. Every day you will: - Answer the business phone during US Eastern hours. If a call is missed, call the person back within 10 minutes. - Text and call new customers: find out what they need, ask for photos and the address, and book a visit or a work day on our calendar. - Send confirmation texts for every appointment ("We are confirmed for Saturday at 9 AM"). - Work from our dashboard's "Needs you" list twice a day. Anything the owner promised a customer (send terms, send an invoice, call back), you make sure it gets sent. - Send invoices and contracts from the dashboard after the owner sets the price. Ask for deposits. Follow up on unpaid balances politely. - Coordinate with our crew: send them the job details, confirm the day before, collect "all done" and photos, mark the job done, and send the customer a review request the same evening. - Keep the books tidy: sort bank transactions in the dashboard every day, attach receipts to jobs, collect tax forms from crew. You will NOT set prices or change a price with a customer. That is always the owner. Tools: our phone system (like OpenPhone), Google Calendar, our own web dashboard (we will train you), Gmail, Dropbox Sign. Everything you need to do each day shows up on one screen. You report to the owner directly. Short check-in by text each morning and a summary each evening. We measure the job with five numbers, and your goal is zero on all of them at the end of each day: leads never answered, customers waiting on us, appointments agreed but not on the calendar, finished jobs not closed out, bank items not sorted.