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Actively looking·36 yrs old14 yrs exp
ALDRIN HERALD T. DUMPIT
Philippines36 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalSenior TalentStrong EnglishClient-Facing ExpertVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$1000 – $1230 / mo
Full-time
Phone Number
Available after invite
Email Address
ald••••••••••••••••@•••••.com
Profile Created
Apr 26, 2026
Earliest Availability
Immediate
Current Location
Brgy. San Isidro, Cainta, Rizal, 1900
English Level
Professional
About ALDRIN
Highly analytical and dedicated professional with over 14 years of experience in high-volume call center environments. Proven track record in providing exceptional customer support across phone, chat, and email channels for global brands. Adept at resolving complex issues while maintaining peak productivity and quality standards.
Skills
Omnichannel SupportProblem SolvingTechnical ProficiencyGoogle SuiteMicrosoft OfficeData EntryQuality AssuranceSubject Matter ExpertiseTelecommunicationsCustomer Relationship ManagementCall Center OperationsTechnical SupportAccount Handling
Experience
- Managed large-scale inbound and outbound interactions via phone, chat, and email, ensuring timely and professional resolutions.
- Utilized critical thinking to assess customer needs and guide them through billing and general inquiries.
- Maintained 100% adherence to productivity and quality standards while handling sensitive data for Google and Stripe accounts.
- Developed and implemented monthly business review decks for clients, demonstrating strong presentation and organizational skills.
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