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Actively looking·28 yrs old6 yrs exp
ANGELICA AUSTRIA
Philippines28 years old·Actively looking for jobs
Expected rate
$10 – $19 / hr
Full-time
Voice introduction
Hear ANGELICA in their own voice · 50s
Evaluate English fluency, tone, and confidence before interviewing.
0:000:50
Phone Number
Available after invite
Email Address
gel•••••@•••••.com
Profile Created
Jul 17, 2026
Earliest Availability
Immediate
Current Location
Quezon City, Philippines
English Level
Professional
About ANGELICA
Results-driven Appointment Scheduler and Customer Service Professional with a proven track record in healthcare scheduling, compliance, and account management. Skilled in handling high-volume calls and guiding patients through scheduling processes, I have been promoted to SME/Mentor due to strong communication and leadership abilities.
Skills
Appointment SchedulingHIPAA ComplianceCRM SystemsCustomer ServiceCall HandlingTeam SupportMentoringData EntryConflict ResolutionTime Management
Experience
- Currently serving as an Appointment Scheduler and SME/Mentor at Oclinicals, I coordinate and schedule patient appointments with a focus on accuracy and HIPAA compliance.
- My role involves assisting agents with workflow guidance and escalations, and I was promoted to SME/Mentor due to strong performance.
- Previously, I excelled as a Customer Service Professional at Manulife, accurately handling account inquiries and maintaining compliance, and as a Customer Support Representative at Teletech, resolving billing and account-related concerns.
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