April Love Cañete

About April

Results-driven professional with over 14 years of experience in customer service and 9 years in the travel industry, specializing in corporate and leisure travel. Proven expertise in flight booking, ticketing, and software testing within the travel tech sector. Adept at collaborating with global teams to deliver high-touch service and ensure client satisfaction.

Skills

Experience

• As a Quality Assurance Analyst, I have managed air reservations, ticketing, exchanges, refunds, and reissues using Sabre, verifying flight options, fare rules, and booking accuracy to ensure client satisfaction.
• I have also conducted QA testing on new travel software tools, performed regression testing, prepared test cases, and reviewed software documentation.
• My experience includes identifying and reporting software bugs, providing insights to improve overall user experience and product performance.
• I have a strong background in flight fulfillment and ticketing corrections, creating PNRs, managing exchanges and refunds, and utilizing systems like Zendesk, Intercom, Slack, and multiple GDS platforms.