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Actively looking
Expected rate
$4 – $10 / hr
Full-time
Voice introduction
Hear JOSE in their own voice · 60s
Evaluate English fluency, tone, and confidence before interviewing.
0:001:00
Phone Number
Available after invite
Email Address
jos••••••••@•••••.com
Profile Created
Apr 21, 2026
Earliest Availability
Immediate
Current Location
Quezon City, Philippines
English Level
Professional
About JOSE
Results-driven Quality Analyst with over 10+ years of experience in customer service, technical support, and quality assurance. Skilled in performance evaluation, coaching, client escalation management, and cross-functional collaboration. Proven ability to improve operational efficiency, elevate customer satisfaction, and drive measurable team performance improvements.
Skills
Quality AssuranceMonitoringPerformance EvaluationCoachingClient Escalation ManagementTechnical SupportTroubleshootingCustomer Service ExcellenceCross-functional CollaborationCall EvaluationCalibration SessionsIssue ResolutionCustomer SupportService Level Agreements (SLAs)
Experience
- Adept Quality Analyst with experience in conducting quality monitoring and call evaluations to ensure compliance with client standards and KPIs.
- Facilitated calibration sessions with trainers and team leaders to align scoring and quality metrics.
- Previously, as a Customer Support Specialist, provided customer support and resolved inquiries to maintain high satisfaction and retention rates.
- Earlier roles include Customer Service Representative and Technical Support Specialist, demonstrating a strong background in customer interaction and technical problem-solving.
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