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Actively looking·35 yrs old14 yrs exp
AUGUST PLESARIO
Philippines35 years old·Actively looking for jobs
SeasonedSenior TalentProfessional
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
you•••••••@•••••••.com
Profile Created
Jun 16, 2026
Earliest Availability
Immediate
Current Location
Philippines
English Level
Professional
About AUGUST
Highly organized and proactive Real-Time Analyst with over 8 years of experience in high-volume BPO and remote operations. Proven ability to excel in scheduling, reporting, stakeholder coordination, and operational support. Adept at data analysis and KPI monitoring, with a strong track record of working effectively with cross-functional and international teams.
Skills
Executive & Administrative SupportCalendar & Schedule ManagementOperations CoordinationReal-Time Monitoring & Workforce ManagementReporting & Data AnalysisKPI & SLA TrackingMicrosoft Excel & Google SheetsEmail & Stakeholder CommunicationCustomer Support OperationsTime Management & MultitaskingProcess ImprovementRemote Team Collaboration
Experience
- Experienced Real-Time Analyst with over 8 years in high-volume BPO and remote operations, specializing in workforce management and executive support.
- Currently at SupportNinja Inc., monitoring operational performance, coordinating teams for staffing efficiency, and managing real-time staffing decisions.
- Previously at Unifin Inc., supported workforce operations through real-time monitoring and reporting, handling escalations and providing performance trend analysis.
- Also skilled in WFM scheduling and workforce allocation to meet business demands and service goals.
Hiring a Filipino Customer Service Rep?
AUGUST is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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