Billy Joe Jolly Dela Cruz

Skills

Experience

• Detail-oriented and aspiring Virtual Assistant with hands-on experience in administrative support, customer service, and data management.
• Provided chat-based customer support for a T-Mobile account under Alorica, handling billing inquiries, account updates, and technical troubleshooting while managing multiple conversations efficiently and meeting performance targets.
• Experienced in preparing reports, managing schedules, and supporting daily operations through administrative work in a church ministry setting.
• Demonstrates strong multitasking abilities, accuracy in data entry, and effective communication skills.
• Equipped with problem-solving skills and adaptability to support remote teams and ensure smooth workflow execution.