Cristhel Lumayam

About Cristhel

I am a reliable and customer-focused Customer Support VA with 3 years of experience in e-commerce customer service and 1 year of experience as a Telephone Interviewer in a work-from-home environment. Throughout my e-commerce experience, I have supported customers by handling inquiries, order concerns, returns and refunds, delivery issues, product questions, and other customer service needs. I understand how important it is to provide fast, accurate, and friendly support while protecting the customer experience and the company’s reputation. I have experience supporting US-based customers and international clients, and I am comfortable working with different types of customers, communication styles, and business needs. I am familiar with e-commerce platforms and customer support tools such as **Shopify, Gorgias, Zendesk, Freshdesk, Reamaze,Order Desk, and ParcelPanel, as well as Google Workspace and Microsoft Office. As a remote worker, I am organized, self-motivated, and comfortable working independently. I make sure to communicate clearly with clients and team members, follow company procedures and SOPs, manage tasks efficiently, and maintain a professional attitude even when handling difficult customer situations. My goal as a Customer Support VA is not only to answer customer inquiries but also to help clients save time, improve customer satisfaction, resolve issues efficiently, and provide reliable day-to-day support so they can focus on growing their business.

Skills

Experience

• Customer Support VA | E-commerce Customer Service | Telephone Interviewing 3 years of experience in E-commerce Customer Service, supporting customers with orders, product inquiries, returns, refunds, shipping and delivery concerns, and general customer issues.
• 1 year of work-from-home experience as a Telephone Interviewer, conducting outbound calls, following scripts, gathering accurate information, and communicating professionally with respondents.
• * Experienced in supporting US-based and international customers and adapting to different customer needs and communication styles.
• Familiar with Shopify, Gorgias, Zendesk, Freshdesk, Re:amaze, AfterShip, Order Desk, ParcelPanel, and other customer support and e-commerce tools.
• * Strong skills in written and verbal communication, problem-solving, customer service, order management, email support, and remote collaboration.
• * Reliable and self-motivated remote worker who can follow SOPs, manage tasks independently, meet deadlines, and maintain consistent communication with clients and teams.