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Actively looking·24 yrs old4 yrs exp
CRISTHEL LUMAYAM
Philippines24 years old·Actively looking for jobs
Experienced TalentProfessionalMid-Level TalentStrong EnglishClient-Facing ExpertVerified CVAvailable NowIdentity Confirmed
Expected rate
$8 – $12 / hr
Full-time
Phone Number
Available after invite
Email Address
elu•••••@•••••.com
Profile Created
May 5, 2026
Earliest Availability
Immediate
Current Location
Cebu City, Philippines
English Level
Professional
About CRISTHEL
Customer Support Specialist with extensive experience in e-commerce and virtual assistance environments. Proven ability to handle order management, customer inquiries, and resolve issues efficiently across multiple communication channels. Eager to leverage strong communication, organizational, and problem-solving skills to deliver exceptional customer service in a remote setting.
Skills
Google DocsGoogle SheetsMicrosoft ExcelCanvaCapcutEmail Management (Gmail)SlackMicrosoft OfficeZoomTrelloZendeskGorgiasFreshdeskShopify/Lazada/ShopeeCustomer Support (ChatEmail & Voice)Order Management & TrackingRefundsReturns & Dispute ResolutionE-commerce Support (ShopifyShopeeLazada)Ticketing Systems (ZendeskGorgiasFreshdesk)Data Entry & CRM ManagementStrong Written & Verbal CommunicationProblem-Solving & Conflict ResolutionTime Management & MultitaskingAttention to Detail & AccuracyAdaptability & Fast LearningRemote Work & Virtual Collaboration (SlackZoomTrello)
Experience
- Customer Support Specialist with over 3 years of experience in e-commerce and BPO environments.
- Proficient in handling customer inquiries via chat, email, and phone, managing orders, and resolving complex issues with a customer-first approach.
- Successfully maintained high customer satisfaction through clear communication and problem resolution.
- Also experienced as an English Instructor, conducting online lessons and managing virtual communication tools.
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