Emil Gene Bituin

About Emil

I support e-commerce beauty product brands, BPO-driven businesses, and busy owners by keeping their customer operations organized, their CRM systems accurate, and their back-end processes running smoothly, so they can stay focused on growth and decisions that matter. This is not task-by-task assistance. I act as a reliable, systems-driven support specialist who manages high-volume communication, resolves complex customer concerns, and ensures data integrity across every touchpoint so nothing slips through the cracks. With 5+ years of experience across e-commerce and BPO environments, I've supported customer-facing and back-office teams by handling inboxes, CRM platforms, order lifecycles, billing processes, and data operations reducing errors and improving efficiency at every stage. I show up as a calm, proactive partner, not just someone who waits to be told what to do. What Working With Me Looks Like: - Clear, professional communication - Proactive resolution before issues escalate - Organized records and accurately handled data handling - Reliable follow-through on every ticket, task, and request Core Support Areas Customer Support & Communication - Email and chat support (15–25 tickets/hour) - Order status, tracking, and fulfillment inquiries - Returns, refunds, exchanges, and subscription cancellations - Damaged or missing item resolution - Billing and payment inquiries - Professional written communication with customers CRM & Data Operations - CRM data entry and record management (Zowie, Openmage/Magento) - Customer information verification and data accuracy - Reimbursement receipt processing - Back-office administrative support - Documentation and records management Administrative & Executive Support - Inbox management, filtering, and follow-ups - Data entry with strong attention to detail - Workflow and process support - Reporting and operational tracking Tools & Platforms I Use CRM & Ticketing: Zowie, Openmage (Magento) Productivity & Office: Microsoft Office Suite, Google Workspace (Docs, Sheets, Drive, Gmail) Communication: Slack, Discord, WhatsApp Design & Content: Canva AI Tools: ChatGPT, Claude, Gemini What You Can Expect From Me - Detail-oriented support with a high standard for accuracy - Calm and composed handling of high-volume, fast-paced environments - Genuine ownership of every task I take on - Consistent, dependable execution with or without close supervision I care about the businesses and customers I support. My goal is to make your operations cleaner, your response times faster, and your customer experience stronger so you can lead with confidence • Available for full-time or part-time roles • Reliable, detail-oriented, and self-managed • Ready to start immediately • Flexible (Open to AU, UK, or US EST/PST time zones) Let’s grow your business together. Send me a message to schedule an interview!

Skills

Experience

• As an E-Commerce Email & Chat Support Specialist with over five years of experience, I have collaborated with e-commerce businesses to enhance customer service through efficient email and chat support.
• My role involves managing high volumes of customer inquiries, resolving issues like refunds, missing orders, and subscriptions, and ensuring accurate CRM data handling using systems like Magento/Openmage and Zowie.
• Dedicated to delivering personalized and professional customer experiences, I also support backend operations, including data entry and order updates.
• My expertise in typing, online help, and freelancing enables me to adapt to new challenges effectively, contributing to seamless processes and customer satisfaction.
• My commitment lies in empowering businesses to build trust and loyalty with their customers.