Ian Cedrick Mora

About Ian

I am a results-driven Customer Service Representative with a strong background in managing high-volume interactions in the healthcare sector. My expertise lies in simplifying complex information and achieving first-call resolutions, which consistently enhances customer satisfaction. I am committed to professional growth and aspire to advance into senior representative and quality analyst roles.

Skills

Experience

• In my most recent role as a Customer Service Representative at Optum, I managed high-volume customer interactions across various channels, focusing on delivering clarity in complex healthcare information.
• I successfully resolved issues on the first call, which significantly improved customer satisfaction scores.
• Prior to that, I worked as a Teacher at Maranatha Christian Academy, where I developed engaging lessons and fostered a positive learning environment, showcasing my strong communication and conflict resolution skills.