Ian Cedrick Mora

Skills

Experience

• In my most recent role as a Customer Service Representative at Optum, I managed high-volume customer interactions across various channels, focusing on delivering clarity in complex healthcare information.
• I successfully resolved issues on the first call, which significantly improved customer satisfaction scores.
• Prior to that, I worked as a Teacher at Maranatha Christian Academy, where I developed engaging lessons and fostered a positive learning environment, showcasing my strong communication and conflict resolution skills.