Jackelyn Palpal-latoc

About Jackelyn

Hi! I’m a dedicated and detail-oriented professional with 12 years of experience in the BPO industry, specializing in customer support, content moderation, refund disputes, menu transcription, and quality assurance. I have worked in fast-paced environments that require strong communication skills, accuracy, problem-solving, and professionalism. I am highly organized, quick to learn new tools, and committed to delivering high-quality work. Here are some of the skills and experiences I can offer: • Customer Support (Email & Chat) • Quality Assurance • Content Moderation • Administrative Support • Data Entry & Research • Documentation & Reporting • Basic Social Media Support • Strong attention to detail • Time management and multitasking I am reliable, hardworking, and always willing to learn new skills to help clients grow their business. I value clear communication, consistency, and producing quality results. Looking forward to working with amazing clients and building long-term partnerships!

Skills

Experience

• Experienced BPO professional with 12 years of expertise in customer support, quality assurance, content moderation, refund dispute handling, and menu transcription.
• Skilled in handling email and chat support, maintaining accuracy and quality standards, resolving customer concerns, and working efficiently in fast-paced environments.
• Known for being detail-oriented, organized, and reliable, with strong communication and problem-solving skills.
• Experienced in multitasking, meeting deadlines, and adapting quickly to new tools and processes.
• Passionate about providing excellent support and helping businesses maintain high-quality service and customer satisfaction.