Joel San Agustin

About Joel

A versatile and hardworking professional with a strong ability to adapt quickly to different work environments and responsibilities, known for being reliable, detail-oriented, and committed to consistently delivering quality work while learning new skills and procedures efficiently, maintaining focus and composure under pressure and upholding discipline, integrity, professionalism, and dedication in supporting goals and contributing to team success in any assigned role.

Skills

Experience

• IT and administrative professional with 5+ years of combined experience in IT support, technical operations, customer service, administration, procurement, and facilities support.
• Experienced in network configuration, hardware/software troubleshooting, LAN/WAN connectivity, CCTV systems, VoIP/IP phones, IT asset management, preventive maintenance, and end-user technical support.
• Also experienced in administrative operations, procurement, inventory management, documentation, executive assistance, recruitment support, scheduling, budgeting, and vendor coordination.
• Strong background in customer service through Expedia/Teleperformance, handling bookings, cancellations, rebookings, customer concerns, and CRM documentation.
• Known for being detail-oriented, adaptable, reliable, and capable of working independently in fast-paced environments, with strong problem-solving, documentation, communication, and coordination skills.
• Particularly well-suited for Remote IT Support, Technical Support, Administrative Assistant, Operations Coordinator, Service Coordinator, Procurement Assistant, and Virtual Assistant roles.