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Actively looking·28 yrs old5 yrs exp
JUNILLA CASTRO
Philippines28 years old·Actively looking for jobs
Senior TalentProfessional
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
jun••••••••••••••@•••••.com
Profile Created
Jun 15, 2026
Earliest Availability
Immediate
Current Location
Philippines
English Level
Professional
About JUNILLA
Results-driven professional with extensive experience in property management operations, CRM systems, and client billing. Proven ability to enhance customer satisfaction through effective remote support, training, and process improvement. Seeking to leverage expertise in Zoho CRM, Salesforce, and Oracle to contribute to a dynamic team.
Skills
Zoho CRMSalesforceOracleProperty Management SystemsPOS Workflow SupportSOP DevelopmentTenant & Client CommunicationEscalation & Incident ManagementRemote Team CoordinationWork Order & Queue ManagementQA & Performance MonitoringProcess DocumentationLMS AdministrationData ReportingGoogle WorkspaceMicrosoft OfficeSlackZoom
Experience
- As a Property Maintenance Coordinator - Customer Support Focus at Yalla Fix It TPH GROUP, I excelled in managing property maintenance operations, including receiving and dispatching service requests, ensuring accurate documentation, and coordinating repairs.
- I also played a key role in managing vendor relationships to reduce costs and improve turnaround times.
- Previously, as a Training Specialist at Concentrix, I designed and delivered training programs that improved overall performance metrics by 15% and monitored QA metrics to enhance service quality.
- My experience also includes serving as a Customer Service Representative - Escalation, where I handled complex customer concerns and provided guidance to front-line agents.
Hiring a Filipino Customer Service Rep?
JUNILLA is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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