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Actively looking·37 yrs old13 yrs exp
LAUREEN VILLANUEVA
Philippines37 years old·Actively looking for jobs
SeasonedSenior TalentProfessional
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
lau•••••••••••••••••@•••••.com
Profile Created
May 26, 2026
Earliest Availability
Immediate
Current Location
Philippines
English Level
Professional
About LAUREEN
Highly experienced Customer Support Specialist with over 10 years of expertise in delivering exceptional customer service across various channels. Proven ability to resolve complex issues, manage high volumes of inquiries, and build strong customer relationships. Adept at multitasking in fast-paced environments and committed to providing empathetic, solution-focused support.
Skills
Customer ServiceClient RelationsPhone SupportEmail SupportLive Chat SupportOrder TrackingShipment ResolutionReturns ProcessingReplacement ProcessingTicket ManagementInbox ManagementConflict ResolutionProblem SolvingRemote SupportEnglish CommunicationCRMDocumentation ManagementMultitaskingTime ManagementProcess ImprovementTeam CollaborationSalesforceZoho CRMZendeskShopifyGoogle WorkspaceMicrosoft OfficeNotionZoomRingCentralDialpad
Experience
- Customer Support Specialist with 10+ years of experience in remote customer service roles.
- Most recently served as a Customer Service Officer & Documentation Specialist at Belmonte Bikes Ltd., providing professional support via email and phone, processing documentation, and managing digital records.
- Previously held roles as a Customer Support Specialist at Findigs Inc.
- and a Record Support Specialist at Peak Outsourcing Inc., focusing on inquiry resolution, compliance, and efficient record management.
- Began career as a Customer Service Representative at Qualfon Philippines Inc., handling multi-channel support for U.S.
- customers.
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