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Actively looking·29 yrs old8 yrs exp
MA. SONEELA E. PEDRANO
Philippines29 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalVoice introClient-Facing ExpertDetail-OrientedMulti-Industry BackgroundVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$6 – $15 / hr
Full-time
Voice introduction
Hear MA. in their own voice · 47s
Evaluate English fluency, tone, and confidence before interviewing.
0:000:47
Phone Number
Available after invite
Email Address
che•••••••••••@•••••.com
Profile Created
May 6, 2026
Earliest Availability
Immediate
Current Location
Cebu City, Cebu
English Level
Professional
About MA.
Highly motivated and detail-oriented Customer Support Specialist with over five years of experience in fast-paced environments. Proven ability to resolve complex inquiries, manage billing and accounts receivable, and ensure high-quality customer service. Seeking to leverage strong analytical, communication, and problem-solving skills to contribute to a dynamic team.
Skills
Customer Support (EmailLive ChatTicketing Systems)Account & Technical Issue ResolutionBilling & Payment SupportQuality Assurance & Case ReviewAccounts Receivable & Credit CollectionsData Entry & Documentation AccuracyMultitasking & Priority ManagementCross-Functional CommunicationCRM / Helpdesk Tools (ZendeskSlack & SAP)Administrative & Virtual AssistanceTime & Calendar ManagementProject Coordination & Task PrioritizationEmail Management & Calendar ManagementDocumentation SupportBill & POs OverviewTime Management & ProductivityProject ManagementClient CommunicationNegotiation StrategiesBookkeeping FundamentalsChart of Accounts SetupBank ReconciliationInvoiceBillsand Sales Order CreationQuickBooks OnlineQuickBooks Online NavigationInterview Readiness & Confidence BuildingEffective Communication TechniquesStrategies to Successfully Ace Interviews
Experience
- As a Customer Support Specialist at FTX, I managed high-volume inquiries via email and ticketing systems, resolving billing and technical issues.
- I analyzed root causes, provided support across various categories, and ensured adherence to company policies.
- My role also involved quality assurance analysis, reviewing customer interactions to improve workflows.
- Previously, as an English Language Teacher, I delivered structured lessons tailored to individual student needs, enhancing communication and problem-solving skills.
- My experience also includes accounting and credit collection roles, where I managed financial records, reconciled accounts, and communicated with customers to ensure timely payments.
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