Maridyl Mortejo

About Maridyl

Operations professional with 20+ years of experience across procurement, purchasing, logistics, customer support, and sales, including direct remote work experience supporting international clients. Proven track record managing high-volume order and vendor operations, resolving complex customer cases, and consistently meeting or exceeding KPIs in fast-paced, deadline-driven environments. Skilled in multi-channel communication (email, phone, chat) and CRM/ERP platforms, with a self-directed, detail-oriented approach to task ownership. Reliable, responsive, and well suited to independent contractor and work-from-home engagements.

Skills

Experience

• Purchasing Admin Feb 2026 – Jul 2026 iQor (formerly OP360) — Cebu City, Philippines (On-site) • Managed and processed an average of 410+ purchase orders daily, tracking each from placement through delivery and following up proactively to prevent delays.
• • Coordinated across departments and communication channels — email, phone, and internal systems — to keep order processing moving smoothly end to end.
• • Monitored inboxes in real time, resolving issues before escalation and logging accurate order status updates in CRM and internal tools.
• • Placed inbound and outbound calls to vendors to confirm order status and hold suppliers accountable to committed timelines.
• • Consistently met all KPIs, including estimated shipping date (ESD) accuracy, and was recognized as a top performer in tool and systems navigation.
• Customer Support Ambassador – Airbnb (R1/R2) Jan 2025 – Dec 2025 TDCX — Cebu City, Philippines (On-site) • Resolved reservation, payment, account, refund, and booking concerns for Airbnb guests and hosts by applying company policy and sound judgment.
• • As R1, handled general booking and reservation inquiries and assisted hosts with calendar setup and management.
• • As R2, mediation and negotiation between guests and hosts on escalated disputes, gathering evidence to support impartial case investigations.
• • Recognized as a top performer for CSAT/NPS on a weekly and monthly basis and earned three awards during training for performance.
• Customer Support Representative – Domestic Logistics Nov 2024 – Jan 2025 Foundever — Cebu City, Philippines • Handled end-to-end logistics support including package tracking, pickup scheduling, and issue resolution.
• • Provided accurate rate quotations and real-time shipment updates to customers.
• • Achieved 95% customer satisfaction by resolving delivery and pickup issues efficiently.
• Export Sales Representative / Order Processing & Procurement (Remote) Oct 2021 – May 2024 CAS InterGlobal LLC — Pleasanton, CA (Remote) • Prospected and pitched brands and companies on export opportunities, building proposals and presentations based on original market research.
• • Managed end-to-end export order processing, inland trucking, and ocean freight coordination for international shipments.
• • Negotiated logistics pricing and communicated timelines with suppliers, vendors, and international customers throughout the order cycle.
• • Built price quotations and catalogs for represented brands, including exclusive-distribution product lines.
• • Reduced delivery timelines 15% and improved 3PL delivery efficiency by 20% through consistent logistics coordination.
• • Resolved 95% of vendor and client inquiries within 24 hours, increasing client retention 10%.
• Marketing Professional Feb 2021 – Aug 2021 TCUV – Toyota Mandaue North — Cebu, Philippines • Consistently met monthly sales targets and quotas through consultative, need-based vehicle recommendations.
• • Arranged and accompanied customers on test drives and negotiated final sale pricing while maintaining customer satisfaction.
• • Appraised used and pre-owned vehicles for fair market value and managed related documentation and compliance paperwork.
• • Ran social media and marketing campaigns to strengthen brand visibility and attract new customers.
• Administrative Officer / Liaison Jan 2019 – Sep 2020 Five Aces Car Display Center — Cebu, Philippines • Re-engaged by the company to resume this role after departure, based on prior performance in the same position.
• • Processed 100+ vehicle ownership transfers, reducing turnaround time by 15%.
• • Provided end-to-end administrative and customer support, improving satisfaction ratings by 20%.
• • Coordinated documentation, regulatory compliance, and inter-agency transactions efficiently.
• Freelance Liaison Jan 2017 – Nov 2018 Land Transportation Office — Philippines • Facilitated ownership transfers and annual registration for 200+ vehicles per year, ensuring compliance with local regulations.
• • Reduced paperwork errors by 15% through thorough documentation review and attention to detail.
• Administrative Officer / Sales Associate Apr 2012 – Dec 2016 Five Aces Car Display Center — Cebu, Philippines • Assessed staff skill levels and delegated tasks, accordingly, driving a 90% increase in team accuracy and productivity.
• • Analyzed and streamlined office workflows, improving staff productivity and consistent on-time output.
• • Trained and supervised administrative staff, maintained secure client records, and ensured compliance with data confidentiality protocols.
• • Managed office inventory, staffing schedules, and monthly sales quotas within budget.
• • Handled junior accounting duties including data entry, bookkeeping, account reconciliation, and internal audit support.
• • Processed annual business permit renewals, ensuring timely, compliant documentation.
• Quality Assurance Auditor Sep 2011 – Apr 2012 Innodata Knowledge Services, Inc.
• — Cebu, Philippines • Implemented quality control checks for e-book production, identifying and resolving watermark and formatting issues.
• • Collaborated with production teams to correct sub-standard output and maintain consistent quality standards.
• Office Clerk / Purchaser Admin Nov 2006 – Apr 2011 Nonki Japanese Restaurant — Cebu, Philippines • Managed stock levels for 100+ inventory items, reducing discrepancies by 15%, and achieved 98% accuracy in account reconciliation.
• • Placed and tracked supplier orders by phone and email, confirming deliveries and resolving vendor queries.
• • Maintained compliant physical and electronic recordkeeping, including accounts payable and expense tracking.