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Actively looking·24 yrs old3 yrs exp
Mark Aeros Escalaña
Philippines24 years old·Actively looking for jobs
Experienced TalentProfessionalMid-Level TalentStrong EnglishAdmin & OperationsVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$6 – $12 / hr
Both
Phone Number
Available after invite
Email Address
aer••••••••@•••••.com
Profile Created
May 19, 2026
Earliest Availability
Immediate
Current Location
Olongapo City, Zambales, Philippines
English Level
Professional
About Mark
Experienced Team Leader and Quality Assurance professional with a strong background in customer service, operations, and data management within the BPO industry. Skilled in supporting remote teams, monitoring KPIs, managing reports, and ensuring data accuracy across high-volume operations. Proficient in Google Workspace and Microsoft Office, with experience creating spreadsheets, performance trackers, and operational reports. Known for being detail-oriented, adaptable, and committed to delivering high-quality support while maintaining strong communication and collaboration in remote work environments.
Skills
Google WorkspaceMicrosoft OfficeQuality AssuranceTeam LeadershipData EntryData AnalysisCustomer ServiceKPI MonitoringPerformance ManagementSpreadsheet ManagementProcess ImprovementOperational ManagementReportingQA AuditingCoaching and MentoringTime ManagementCommunication SkillsRemote CollaborationAdministrative SupportTechnical Problem Solving
Experience
- Progressed from Customer Service Representative to Quality Assurance Analyst and currently serving as a Team Leader at Buwelo.
- Experienced in overseeing team performance, conducting QA audits, managing cluster and operational data, and supporting leadership through detailed reporting and analysis.
- Handled golf booking account operations while ensuring KPI compliance and operational efficiency.
- Skilled in spreadsheet management, data tracking, coaching agents, and process improvement.
- Comfortable working night shifts, remote environments, and fast-paced operations while maintaining accuracy and productivity.
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