Back to talent search
Actively looking·24 yrs old3 yrs exp
Mark Aeros Escalaña
Philippines24 years old·Actively looking for jobs
Experienced TalentProfessionalMid-Level TalentStrong EnglishAdmin & OperationsVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$6 – $12 / hr
Both
Phone Number
Available after invite
Email Address
aer••••••••@•••••.com
Profile Created
May 19, 2026
Earliest Availability
Immediate
Current Location
Olongapo City, Zambales, Philippines
English Level
Professional
About Mark
Experienced Team Leader and Quality Assurance professional with a strong background in customer service, operations, and data management within the BPO industry. Skilled in supporting remote teams, monitoring KPIs, managing reports, and ensuring data accuracy across high-volume operations. Proficient in Google Workspace and Microsoft Office, with experience creating spreadsheets, performance trackers, and operational reports. Known for being detail-oriented, adaptable, and committed to delivering high-quality support while maintaining strong communication and collaboration in remote work environments.
Skills
Google WorkspaceMicrosoft OfficeQuality AssuranceTeam LeadershipData EntryData AnalysisCustomer ServiceKPI MonitoringPerformance ManagementSpreadsheet ManagementProcess ImprovementOperational ManagementReportingQA AuditingCoaching and MentoringTime ManagementCommunication SkillsRemote CollaborationAdministrative SupportTechnical Problem Solving
Experience
- Progressed from Customer Service Representative to Quality Assurance Analyst and currently serving as a Team Leader at Buwelo.
- Experienced in overseeing team performance, conducting QA audits, managing cluster and operational data, and supporting leadership through detailed reporting and analysis.
- Handled golf booking account operations while ensuring KPI compliance and operational efficiency.
- Skilled in spreadsheet management, data tracking, coaching agents, and process improvement.
- Comfortable working night shifts, remote environments, and fast-paced operations while maintaining accuracy and productivity.
Other profiles you might like
Hot profiles · Admin
Hand-picked Filipino VAs ready to start — same skill set, similar rates.
Nazzl Castro
Quezon City, Philippines
VIrtual Assistant
customer servicecustomer support
$10 – $18 / hrView →
WILEEN MAE G. CODINERA
Muntinlupa City
Admin Assistant | 2+ Years Experience in Office Administration, Financial Record Keeping, and Customer Service
MS WordMS Excel
$6 – $12 / hrView →
Angela Saladino
Philippines
Administrative Assistant | Legal Assistant | Data Entry Specialist | Document Encoder
Virtual assistance
$4 – $10 / hrView →
Margarita Latorre
Manila PH
VIRTUAL ASSISTANT | ADMINISTRATIVE | OPERATIONS SUPPORT
Administrative & DataCustomer Service
$5 – $10 / hrView →
Lalaine Angela Tolentino
Philippines
Filipino virtual assistant
Virtual assistance
$4 – $10 / hrView →
FARAZ AHMAD
Cebu city
CRM & Automation Specialist | Full-Stack Development Expertise
CRM & Automation PlatformsGo HighLevel (GHL)
$10 – $12 / hrView →
JORELH TRAYA OCZON
Bansalan Davao del Sur
Senior Sales Manager | Team Leader with 12+ Years of Experience in Sales, Customer Service, and Training
Sales Agent Senior Sales Representative Virtual Assistant Appointment Setter Customer Service Representative Team Leader Sales Manager Operations Supervisor
$8 – $18 / hrView →
Gilbert Ramos
Malasiqui, Pangasinan, Philippines
Customer Support & Ecommerce Operations Manager | Shopify & Support Specialist
Customer Support (EmailChat
$6 – $15 / hrView →