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Actively looking·33 yrs old9 yrs exp
MARY HERSHEY Q. MIACO
Philippines33 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalMid-Level TalentClient-Facing ExpertStrong EnglishVerified CVAvailable NowIdentity Confirmed
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
her•••••••••@•••••.com
Profile Created
Apr 27, 2026
Earliest Availability
Immediate
Current Location
PASIG CITY, METRO MANILA
English Level
Professional
About MARY
Experienced Case Manager and Patient Care Coordinator with a strong foundation in technical and customer support. Dedicated to leveraging communication expertise, backed by a degree in Mass Communication, to deliver high-quality service and efficient case handling. Seeking to contribute to a forward-thinking team that values expertise and professional growth.
Skills
CRMKnowledge Based toolCommunication toolNeeds (Accounts)CV1 (Salesforce client provided)Soft Phone (Avaya)
Experience
- Currently serving as a Case Manager at iFive Global, responsible for managing cases and providing support to clients, including handling sensitive information with discretion and adhering to strict confidentiality standards.
- Previously provided digital messaging support to customers using Telstra's services and delivered high-quality customer support to Airbnb guests via phone, chat, and email.
- Possesses a background in technical support and customer service roles, including handling inquiries, resolving issues, and assisting customers with various needs.
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