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Actively looking·30 yrs old7 yrs exp
Melvie M. Piezas
Philippines30 years old·Actively looking for jobs
Verified TalentProfessional
Expected rate
$5 – $10 / hr
Full-time
Phone Number
Available after invite
Email Address
mel••••••••••••••@•••••.com
Profile Created
Jun 17, 2026
Earliest Availability
Immediate
Current Location
Tagbilaran, Bohol
English Level
Professional
About Melvie
Detail-oriented Virtual Assistant with over 7 years of experience in non-voice customer support and social media moderation. Proven ability to manage high-volume customer interactions, moderate online communities, and process healthcare documentation with accuracy and efficiency. Possesses strong written communication skills and the ability to multitask effectively in remote environments.
Skills
Chat & Email Customer SupportSocial Media ModerationCommunity ManagementHealthcare DocumentationUnderwriting SupportInbox & Administrative ManagementData Entry & AccuracyCRM Tools (Salesforce)Time ManagementMultitasking
Experience
- Currently serving as a Healthcare Underwriter at EXL Philippines, reviewing and processing healthcare/insurance applications with high accuracy and ensuring compliance with company policies.
- Previously excelled as a Social Media Moderator at Wipro, monitoring user-generated content and enforcing community guidelines.
- Also gained extensive experience as a Customer Service Representative in both non-voice and e-commerce roles at Ibex Philippines and Task-Us, consistently resolving inquiries, maintaining high customer satisfaction, and documenting interactions using CRM tools like Salesforce.
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