Melvie M. Piezas

About Melvie

Detail-oriented Virtual Assistant with over 7 years of experience in non-voice customer support and social media moderation. Proven ability to manage high-volume customer interactions, moderate online communities, and process healthcare documentation with accuracy and efficiency. Possesses strong written communication skills and the ability to multitask effectively in remote environments.

Skills

Experience

• Currently serving as a Healthcare Underwriter at EXL Philippines, reviewing and processing healthcare/insurance applications with high accuracy and ensuring compliance with company policies.
• Previously excelled as a Social Media Moderator at Wipro, monitoring user-generated content and enforcing community guidelines.
• Also gained extensive experience as a Customer Service Representative in both non-voice and e-commerce roles at Ibex Philippines and Task-Us, consistently resolving inquiries, maintaining high customer satisfaction, and documenting interactions using CRM tools like Salesforce.