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Actively looking·30 yrs old9 yrs exp
RYAN CINCO
Philippines30 years old·Actively looking for jobs
Expected rate
$4 – $10 / hr
Full-time
Voice introduction
Hear RYAN in their own voice · 48s
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Phone Number
Available after invite
Email Address
rur•••••••@•••••.com
Profile Created
Apr 28, 2026
Earliest Availability
Immediate
Current Location
Binan City, Laguna Philippines
English Level
Professional
About RYAN
Highly accomplished Customer Service Leader with over 9 years of experience in BPO and e-commerce environments. Proven ability to lead global teams, optimize operational efficiency, and drive high-performance results through expert team management, escalation handling, and WFM. Skilled in Zendesk, Shopify, and Slack, with a strong focus on customer satisfaction and continuous improvement.
Skills
ZendeskFreshdesk CRMShopifySlackCalendar ManagementAgent CoachingPerformance AuditingProcess ImprovementEmailChatPhoneCustomer ServiceTeam LeadershipEscalation HandlingWFMOrder FulfillmentDelivery DelaysLogisticsUK E-commerceQuality AssuranceKPI ManagementAHTCustomer Retention
Experience
- As a Supervisor at NEWSTEL WORLDWIDE, Ryan led a high-performing international team of 15-20 agents across multiple countries, focusing on BPO and e-commerce operations.
- He directed daily operations, including calendar management, staff scheduling, and performance improvement initiatives, while spearheading agent coaching and Quality Assurance to ensure operational excellence.
- Ryan also partnered with warehouse teams to optimize order fulfillment and resolve delivery delays, demonstrating proficiency in Zendesk, Shopify, and Slack.
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