Back to talent search
Actively looking·37 yrs old12 yrs exp
GINALYN C. CATUGAS
Philippines37 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalSenior TalentClient-Facing ExpertLeadership ExperienceVerified CVAvailable NowIdentity Confirmed
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
cat••••••••••••@•••••.com
Profile Created
May 4, 2026
Earliest Availability
Immediate
Current Location
Philippines
English Level
Professional
About GINALYN
Experienced customer service leader with over a decade of expertise in client support, technical troubleshooting, and team management. Recognized as a Certified Subject Matter Expert and Core Values Nominee, I excel in driving performance improvements across diverse industries, including technical support and healthcare. I am adept at building trust, enhancing client satisfaction, and empowering teams to achieve measurable outcomes.
Skills
Customer ServiceTechnical SupportTeam ManagementDe-escalationProcess OptimizationCommunicationOrganizational SkillsAttention to DetailAdaptabilityPerformance ImprovementCoachingMentoringStrategy ImplementationPolicy DesignProblem SolvingBillingRevenue GrowthClient Relationship Management
Experience
- As a Team Leader at Lizardbear Tasking Inc., I directed daily customer service operations, ensuring seamless workflow and high-quality support.
- I tracked and analyzed performance metrics to drive improvements in response time, resolution rate, and customer satisfaction.
- Previously, as a Subject Matter Expert, I partnered with team leaders to design and implement effective strategies and policies, while delivering concise, actionable information to team members.
- My background also includes extensive experience as a Customer Service Associate and Technical Support Representative, where I assisted customers with various inquiries, resolved technical issues, and managed payments and order statuses.
Hiring a Filipino Customer Service Rep?
GINALYN is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
Other profiles you might like
Hot profiles · Team Leader
Hand-picked Filipino VAs ready to start — same skill set, similar rates.
Rechelle Ranjo
Norzagaray Bulacan
Customer Success Representative
Customer SupportCustomer Success
$7 – $12 / hrView →
Alicia Rae Ranjo
Bulacan, Philippines
Team Leader | BPO Operations & Customer Experience | Quality Assurance | Training & Performance Management | Process Improvement
Team Leadership | Operations Management | Quality Assurance | Performance Management | Training & Coaching
$8 – $18 / hrView →
Christian Henry Keen
Davao City, Philippines
Quality Manager | Virtual Assistant | Customer Support Specialist | Social Media Manager
Quality Assurance & Quality Management Team Leadership Customer Service Technical Support (Tier 1 & Tier 2) Data Analysis Performance Monitoring
$5 – $12 / hrView →
VANESSA FONTANILLA
Makati
Results-Driven Fraud & Risk Manager | 10+ Years at J.P. Morgan | Building Legal & Regulatory Expertise
Fraud risk management & mitigation Root-cause analysis of complex fraud trends Regulatory compliance & audit trail documentation Team leadership & performance management Process innovation & workflow design Coaching & staff developmentMS Excel
$10 – $18 / hrView →
Neil Romero
Antipolo City, Philippines
General VA
Customer ServiceAppointment setting
$10 – $18 / hrView →
Jayvina Sonico
Cabugao Ilocos Sur
"Reliable Admin & Support Assistant — Data Entry, HR, Customer Service"
Data EntryAdmin Support
$5 – $8 / hrView →
Jesper Abellana
Cebu city, Philippines
Healthcare Virtual Assistant | Insurance Verification & Patient Support Specialist
Insurance Verification & Eligibility Benefits Verification (VOB)Healthcare Customer Service
$6 – $12 / hrView →
ROXAN CARREON
Pangasinan,Philippines
Shopify VA | E-commerce & Customer Support Assistant
Shopify product listingcustomer service
$4 – $8 / hrView →