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Actively looking·37 yrs old12 yrs exp
GINALYN C. CATUGAS
Philippines37 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalVoice introSenior TalentClient-Facing ExpertLeadership ExperienceVerified CVAvailable NowIdentity Confirmed
Expected rate
$10 – $18 / hr
Full-time
Voice introduction
Hear GINALYN in their own voice · 54s
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Phone Number
Available after invite
Email Address
cat••••••••••••@•••••.com
Profile Created
May 4, 2026
Earliest Availability
Immediate
Current Location
Philippines
English Level
Professional
About GINALYN
Experienced customer service leader with over a decade of expertise in client support, technical troubleshooting, and team management. Recognized as a Certified Subject Matter Expert and Core Values Nominee, I excel in driving performance improvements across diverse industries, including technical support and healthcare. I am adept at building trust, enhancing client satisfaction, and empowering teams to achieve measurable outcomes.
Skills
Customer ServiceTechnical SupportTeam ManagementDe-escalationProcess OptimizationCommunicationOrganizational SkillsAttention to DetailAdaptabilityPerformance ImprovementCoachingMentoringStrategy ImplementationPolicy DesignProblem SolvingBillingRevenue GrowthClient Relationship Management
Experience
- As a Team Leader at Lizardbear Tasking Inc., I directed daily customer service operations, ensuring seamless workflow and high-quality support.
- I tracked and analyzed performance metrics to drive improvements in response time, resolution rate, and customer satisfaction.
- Previously, as a Subject Matter Expert, I partnered with team leaders to design and implement effective strategies and policies, while delivering concise, actionable information to team members.
- My background also includes extensive experience as a Customer Service Associate and Technical Support Representative, where I assisted customers with various inquiries, resolved technical issues, and managed payments and order statuses.
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