Sheina Pando

About Sheina

I’ve been working remotely for 5 years, supporting clients by handling daily tasks such as email management, scheduling, documentation, and troubleshooting technical issues. I make sure clients feel supported by communicating clearly, following up on requests, and keeping projects organized. My experience covers both local and international markets, particularly North America and Asia, which has helped me adapt to different customer expectations and workflows. Working remotely has strengthened my ability to stay reliable, proactive, and independent while using tools like Google Workspace, Salesforce, and project management platforms to deliver consistent results.

Skills

Experience

• have 2 years of experience as a Technical Support Specialist and 3 years as a Quality Analyst, giving me a strong background in both client support and process improvement.
• Over the past 5 years of working remotely, I’ve become proficient in tools such as Salesforce, Google Workspace, Smartsheet, and AI platforms like Level AI and ChatGPT, which I used to streamline auditing and customer support processes.
• My key achievements include mentoring support teams, improving service quality, and earning an AI certification that enhanced our auditing workflows.
• I am comfortable working flexible shifts, including evenings and weekends, and can adapt to different time zones to meet client needs.