Director of Operations / Business Operarations Manager

About the Role

Requirements

• Required Experience
• Minimum 4 years of professional work experience.
• At least 2 years managing people, projects, or business operations.
• Experience supporting a CEO, founder, executive, or business owner is strongly preferred.
• Proven experience improving systems, processes, and operational efficiency.
• Experience managing multiple priorities in a fast-paced environment.
• Comfortable working independently with minimal supervision.
• Skills & Qualifications
• Excellent written and spoken English.
• Exceptional organizational and time management skills.
• Strong leadership and people management abilities.
• Outstanding problem-solving and critical thinking skills.
• High attention to detail.
• Able to prioritize competing tasks effectively.
• Professional communication with clients, vendors, sponsors, and team members.
• Strong decision-making skills.
• Comfortable giving direction and holding others accountable.
• Able to maintain confidentiality with sensitive business information.
• Technical Skills
• Experience with most of the following is preferred:
• Google Workspace (Docs, Sheets, Drive, Calendar)
• Microsoft Office
• Project management software (Asana, ClickUp, Monday.com, Trello, or similar)
• CRM systems
• Slack or Microsoft Teams
• Zoom or Google Meet
• Email management
• AI tools such as ChatGPT and other productivity software
• Basic spreadsheet reporting and data tracking
• Personal Qualities
• We're looking for someone who is:
• Honest with high integrity.
• Loyal and committed to building something long-term.
• Self-motivated and proactive.
• Resourceful and solution-oriented.
• Calm under pressure.
• Highly dependable.
• Adaptable to changing priorities.
• Coachable and eager to learn.
• Confident enough to make decisions but humble enough to ask questions when needed.
• Passionate about helping build a world-class company.
• Bonus Experience (Not Required)
• Events
• Hospitality
• Entertainment
• Marketing
• Media
• E-commerce
• Lifestyle brands
• Startups
• Wellness or consumer products
• What Success Looks Like
• Within your first 90–180 days, you should be able to:
• Run day-to-day operations with minimal oversight.
• Keep projects moving and ensure deadlines are met.
• Build and document systems that improve efficiency.
• Lead meetings and follow up on action items.
• Manage team performance and accountability.
• Resolve operational issues before they reach the CEO.
• Free up at least 20–30 hours per week of the CEO's time so they can focus on scaling the business.
• Non-Negotiables
• Reliable high-speed internet.
• Quiet, professional home office.
• Backup internet or power solution for emergencies.
• Willingness to work hours that overlap with the U.S. Eastern Time Zone.
• Available for full-time, long-term employment.
• Able to pass multiple interview stages and complete a practical skills assessment.
• Comfortable signing a Non-Disclosure Agreement (NDA) and protecting confidential business information.
• One additional recommendation
• Because you're hiring someone to become your second-in-command, I would require a paid practical assessment rather than relying on resumes or interviews alone. Have finalists complete tasks such as:
• Prioritizing a busy CEO's inbox and calendar.
• Creating a project plan for a Tago Life event.
• Responding to a difficult customer email.
• Building a simple SOP from a short video.
• Leading a mock team meeting or recording a short video explaining how they would solve an operational problem.