Chinese–English Translator & Call Center Representative

2. Job Responsibilities This position combines Chinese-to-English translation, customer support, and telephone communication. Employees are expected to perform translation tasks and assist with Tier 2 customer inquiries and orders. A. Chinese-to-English Translation - Translate work-related messages, documents, customer inquiries, and other relevant materials from Chinese into English. - Ensure that translations are accurate, clear, and easy to understand. - Understand the original meaning and context of Chinese messages and communicate the information correctly in English. - Check translations for accuracy, grammar, terminology, and consistency. - Communicate with team members to clarify unclear information when necessary. B. Tier 2 Customer Support - Assist with Tier 2 (secondary-level) customer inquiries and order-related matters. - Review customer requests and provide appropriate information based on company procedures. - Help resolve issues that require additional attention or coordination. - Communicate clearly and professionally with customers and relevant team members. - Record important information and follow the company's standard operating procedures (SOPs). - Escalate complicated cases to the appropriate team or supervisor when necessary. C. Teamwork and Problem-Solving - Think quickly and respond appropriately to unexpected situations. - Switch efficiently between translation tasks and telephone duties. - Work collaboratively with supervisors and other team members. - Follow instructions, meet work expectations, and maintain a positive attitude. - Adapt to new procedures and demonstrate continuous improvement.