Customer Service Representative (Healthcare/Telehealth)

Role Overview

We're looking for a Customer Service Representative to support a telehealth company focused on weight loss treatments. In this role, you'll be responsible for managing patient intake, scheduling appointments, coordinating with healthcare providers, and ensuring clear communication with patients. If you have a background in customer service and are detail-oriented, this could be a great fit.

What You'll Do

• Perform data entry tasks such as completing intake forms and scheduling appointments.
• Contact patients to gather missing information or request additional documentation.
• Upload patient information to the RX portal and coordinate medication submissions.
• Share shipment tracking numbers with patients.
• Address patient inquiries, feedback, and concerns via various communication channels.
• Ensure timely follow-ups and maintain professional communication with patients and internal teams.
• Handle ad hoc tasks as needed.

Requirements

• At least 1 year of experience as a Customer Service Representative in a B2C or B2B setting.
• Excellent English communication skills, both written and verbal (at least B2 level).
• Proficiency in phone, email, and instant messaging communication.
• Strong organizational and time management skills.
• Familiarity with desktop sharing, cloud services, CRM, and VoIP.
• Experience with word-processing software and spreadsheets (e.g., MS Office).
• Knowledge of online calendars and scheduling tools (e.g., Google Calendar).
• Ability to work on a graveyard shift.

Tools & Platforms

• Monday.com (CRM)
• RX Portal
• FedEx Tracking System

Why Filipino VAs Are a Great Fit

Filipino VAs are known for their strong work ethic, excellent English skills, and adaptability, making them well-suited for roles requiring clear and professional communication. This remote position allows you to leverage your customer service experience and tech skills while working from the Philippines.