Customer Service Representative (PH)

Role Overview

We are seeking a Customer Service Representative to provide excellent support and build lasting customer relationships. In this remote role, you will manage customer interactions, resolve concerns, and ensure satisfaction through effective communication. If you have a passion for helping customers and thrive in a fast-paced environment, we encourage you to apply.

What You'll Do

• Manage inbound and outbound calls.
• Resolve customer concerns effectively and efficiently.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Ensure customer satisfaction in every interaction.
• Keep records of customer interactions, process and update customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Engage customers.

Requirements

• At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity.
• Excellent English communication skills, both written and verbal (at least B2 level).
• Excellent phone, email, and instant messaging communication skills.
• Solid organizational and time management skills.
• Familiarity with desktop sharing, cloud services, CRM, and VoIP.
• Experience with word-processing software and spreadsheets.
• Knowledge of online calendars and scheduling.
• Proactive and confident with keen attention to detail.
• Able to work on a graveyard shift.

Tools & Platforms

• CRM
• VoIP
• Google Calendar
• MS Office

Why Filipino VAs Are a Great Fit

Filipino VAs are known for their strong English skills, adaptability, and dedication to providing exceptional customer service. Working US hours, you'll be able to leverage your communication skills and work ethic to excel in this customer-facing role.