E-commerce Customer Support Specialist (Zendesk & Shopify)

Role Overview

As an E-commerce Customer Support Specialist, you'll play a vital role in providing exceptional support to customers using Zendesk and Shopify. This remote position is ideal for those who thrive in a fast-paced environment and are eager to contribute to a team redefining the future of work.

What You'll Do

• Manage and clear a high-volume Zendesk email support queue.
• Process customer order entries efficiently.
• Handle product returns and exchanges with care.
• Categorize support tickets by issue for operational analysis.

Requirements

• 3 to 5 years of experience in customer support, with the ability to work independently.
• Prior experience with Zendesk is required.
• Prior experience with Gorgias is required.
• Prior experience with Shopify is required.
• Experience with Loop Returns is preferred but not mandatory.

Tools & Platforms

• Zendesk
• Gorgias
• Shopify

Why Filipino VAs Are a Great Fit

Filipino virtual assistants are known for their strong English fluency and excellent communication skills, making them well-suited for customer support roles. Their flexibility in working hours aligns well with global operations, and their strong work ethic ensures that tasks are completed efficiently and effectively.