Healthcare Virtual Assistant (PH)

Role Overview

We're seeking a Healthcare Virtual Assistant to support companies worldwide. In this role, you'll handle a variety of tasks related to patient intake, record management, and communication, ensuring smooth operations and excellent patient care.

What You'll Do

• Document new patient and referral intake.
• Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
• Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems.
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
• Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
• Assist in analyzing healthcare data, preparing reports, and maintaining records.
• Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.

Requirements

• Bachelor's degree in medical fields or the pharmaceutical-related industry.
• At least 1 year of experience as a Medical Virtual Assistant.
• Excellent English communication skills both written and verbal (At least C1 level).
• Solid understanding of medical terminologies and practices.
• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues.
• Understanding of healthcare privacy regulations.
• Able to work on a graveyard shift.

Tools & Platforms

• EHR/EMR systems

Why Filipino VAs Are a Great Fit

Filipino VAs are known for their strong work ethic and adaptability, making them ideal for supporting healthcare operations. With excellent English skills and a commitment to quality, you can seamlessly integrate into international teams and contribute to delivering exceptional patient care.