Customer Success Manager, AI

Role Overview

We're seeking a Customer Success Manager to join a fast-growing technology company and cultivate relationships with businesses worldwide. In this role, you will be responsible for managing the sales pipeline, demonstrating our AI products, and helping customers integrate them into their workflows. If you have a knack for sales, a passion for AI, and a desire to help customers succeed, this could be the perfect opportunity for you.

What You'll Do

• Manage the end-to-end sales pipeline, from initial demo to implementation.
• Build relationships with customers to understand their needs and identify sales opportunities.
• Conduct sales demos to showcase our services, software, and value proposition.
• Follow up with leads via calls, texts, emails, and LinkedIn to move them through the sales funnel.
• Help customers with the onboarding process and resolve technical support issues.
• Collaborate with sales executives to meet company goals and targets.
• Maintain accurate records of all sales activities in the CRM.

Requirements

• 1 to 3 years of experience in sales, business development, account management, customer success, or solutions.
• Experience managing a pipeline of leads and converting them into paying customers.
• Experience conducting prospect follow-ups using calls, email cadences, and texting.
• Experience conducting virtual product demos and customizing product/service pricing.
• Strong communication, interpersonal, teamwork, and customer service skills.
• Tech-savvy with strong analytical skills and attention to detail.
• Willingness to work US hours/graveyard shift.

Tools & Platforms

• CRMs (Hubspot, Pipedrive, or equivalent)
• Prospecting Software
• Google Meet/Zoom
• Discord or Slack
• G-Suite
• Google Docs

Why Filipino VAs Are a Great Fit

This role is an excellent fit for Filipino VAs due to their strong English communication skills, adaptability to different time zones, and dedication to providing exceptional customer service. Your natural ability to build rapport and solve problems will be key to helping customers succeed with our AI products.