Virtual Assistant (Tech-Savvy)

Role Overview

Our client, a fast-moving startup in the mobile fitness space, is looking for a tech-savvy Virtual Assistant. In this role, you'll support day-to-day operations, manage community feedback, and assist with administrative tasks, helping the founder and team focus on product development.

What You'll Do

• Monitor community channels (e.g. Discord) for bug reports, issues, and feature requests
• Triage and organize feedback from users
• Create and manage tickets in Jira
• Assign tasks and help manage the flow of information between team members
• Assist with administrative tasks as needed
• Add new exercises to the platform’s exercise library based on user requests
• Help ensure customer feedback reaches the right team members quickly

Requirements

• Tech-savvy
• Experience with community channels
• Experience with ticket management

Tools & Platforms

• Discord
• Jira

Why Filipino VAs Are a Great Fit

Filipino VAs are known for their strong work ethic and adaptability, making them ideal for supporting fast-paced startups. With excellent English skills and familiarity with digital communication tools, Filipino VAs can seamlessly manage community feedback and assist with administrative tasks.