Experienced & Organized A/R & Medical Billing Specialist (Psychiatry Outpatient Practice)

Role Overview

We seek a highly organized and detail-oriented billing specialist to manage claims, A/R follow-up, and insurance workflows for our fast-growing telepsychiatry group. This is a long-term remote role with the potential to grow into a full-time position.

What You'll Do

• Submit claims through our EHR (Charm).
• Monitor aging A/R and follow up on unpaid or denied claims.
• Identify billing errors and prevent future denials.
• Upload eligibility checks and insurance verification screenshots.
• Maintain SOPs and report on claim/AR status weekly.
• Communicate with the internal team and possibly patients when needed.

Requirements

• Prior expert experience in insurance billing, A/R tracking, or bookkeeping.
• Excellent attention to detail and ability to follow step-by-step instructions.
• Strong working knowledge of Clickup / Microsoft 365 / Excel.
• Familiarity with platforms like Charm and Availity (or ability to learn quickly).
• Strong written English communication skills.
• Comfortable working independently and asking the right questions.
• Prior work in telemedicine or mental health billing.
• Understanding of CPT codes, modifiers, and EHR workflows.
• Maintain compliance with HIPAA.
• Experience writing SOPs or documenting processes.
• Experience with outpatient office billing in both medical and behavioral health (psychiatry).
• Experience with telemedicine billing in multiple states.
• Expert knowledge of both MDM and time-based billing.
• Expert knowledge with ICD and CPT coding rules and private payor rule sets (we do not bill Medicare or Medicaid).
• Expert knowledge with chart reviews/audits.
• Expert knowledge with claim submissions, claim denial, and claim appeals.

Tools & Platforms

• Charm
• Clickup
• Microsoft 365
• Excel
• Availity

Why Filipino VAs Are a Great Fit

Filipino VAs are known for their strong work ethic, attention to detail, and excellent English communication skills, making them well-suited for roles requiring accuracy and clear communication. Their familiarity with remote work and adaptability to different time zones also make them ideal candidates for this opportunity.