Customer Service Representative (Associate/Specialist)

Role Overview

We're looking for a Customer Service Representative to join our team, helping clients achieve their goals through effective campaign design and execution. In this role, you'll be using your technical and creative skills to build and troubleshoot campaigns, while providing excellent customer engagement and support. If you're detail-oriented, tech-savvy, and have a passion for customer service, this is a great opportunity for you.

What You'll Do

• Design and implement chatbots for lead generation, customer engagement, and support.
• Create graphics for use within campaigns and assets.
• Design, customize, and optimize landing pages, ensuring modern design and user experience.
• Build workflow templates for multi-level campaigns, including email sequences, triggers, and automated actions.
• Conceptualize, design, and implement campaigns that effectively achieve client goals.
• Troubleshoot and resolve technical challenges related to chatbot development and campaign workflows.
• Work closely with team members and clients to align on objectives and deliverables.

Requirements

• Excellent English proficiency.
• Tech-savvy.
• College degree.
• Strong attention to detail.
• For mid-level candidates, at least 3 years of relevant experience.

Tools & Platforms

• GoHighLevel

Why Filipino VAs Are a Great Fit

Filipino VAs are known for their strong English skills, adaptability, and dedication to providing excellent service. This role requires clear communication and a commitment to meeting deadlines, qualities that are common among Filipino remote professionals. Working remotely from the Philippines also allows for flexible scheduling to match US work hours.