Back to talent search
Actively looking·34 yrs old7 yrs exp
ANALIZA BONGALOS
Philippines34 years old·Actively looking for jobs
Senior TalentProfessionalSenior TalentClient-Facing ExpertStrong EnglishVerified CVAvailable NowIdentity Confirmed
Expected rate
$7 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
ana•••••••••••@•••••.com
Profile Created
May 12, 2026
Earliest Availability
Immediate
Current Location
Baguio City, Benguet 2600
English Level
Professional
About ANALIZA
Results-driven communication professional with over 8 years of experience in customer-facing roles across phone, email, and live chat channels. Proven ability to exceed performance KPIs, build client rapport, and confidently navigate objections. Leveraging extensive BPO expertise to excel in virtual assistant roles, including cold calling, lead qualification, and appointment setting.
Skills
Objection HandlingCall QualityKPI MonitoringCall VolumeConversion RatesCustomer SatisfactionScript DevelopmentCold CallingLead QualificationAppointment SettingVerbal CommunicationPersuasion SkillsOutbound CallsInbound CallsClient RapportCustomer Feedback
Experience
- As a Team Leader at Concentrix, I coach agents on effective communication, objection handling, and call quality, directly contributing to cold calling excellence.
- I monitor and optimize key performance indicators such as call volume, conversion rates, and customer satisfaction scores, consistently meeting targets.
- I also develop call scripts and talking points to enhance team effectiveness and lead conversion consistency, while resolving escalated client concerns with empathetic communication.
Hiring a Filipino Appointment Setter?
ANALIZA is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino appointment setter.
Other profiles you might like
Hot profiles · Team Leader
Hand-picked Filipino VAs ready to start — same skill set, similar rates.
Rechelle Ranjo
Norzagaray Bulacan
Customer Success Representative
Customer SupportCustomer Success
$7 – $12 / hrView →
Alicia Rae Ranjo
Bulacan, Philippines
Team Leader | BPO Operations & Customer Experience | Quality Assurance | Training & Performance Management | Process Improvement
Team Leadership | Operations Management | Quality Assurance | Performance Management | Training & Coaching
$8 – $18 / hrView →
Christian Henry Keen
Davao City, Philippines
Quality Manager | Virtual Assistant | Customer Support Specialist | Social Media Manager
Quality Assurance & Quality Management Team Leadership Customer Service Technical Support (Tier 1 & Tier 2) Data Analysis Performance Monitoring
$5 – $12 / hrView →
VANESSA FONTANILLA
Makati
Results-Driven Fraud & Risk Manager | 10+ Years at J.P. Morgan | Building Legal & Regulatory Expertise
Fraud risk management & mitigation Root-cause analysis of complex fraud trends Regulatory compliance & audit trail documentation Team leadership & performance management Process innovation & workflow design Coaching & staff developmentMS Excel
$10 – $18 / hrView →
Neil Romero
Antipolo City, Philippines
General VA
Customer ServiceAppointment setting
$10 – $18 / hrView →
Jayvina Sonico
Cabugao Ilocos Sur
"Reliable Admin & Support Assistant — Data Entry, HR, Customer Service"
Data EntryAdmin Support
$5 – $8 / hrView →
Jesper Abellana
Cebu city, Philippines
Healthcare Virtual Assistant | Insurance Verification & Patient Support Specialist
Insurance Verification & Eligibility Benefits Verification (VOB)Healthcare Customer Service
$6 – $12 / hrView →
ROXAN CARREON
Pangasinan,Philippines
Shopify VA | E-commerce & Customer Support Assistant
Shopify product listingcustomer service
$4 – $8 / hrView →