Back to talent search
Actively looking·34 yrs old7 yrs exp
ANALIZA BONGALOS
Philippines34 years old·Actively looking for jobs
Senior TalentProfessionalSenior TalentClient-Facing ExpertStrong EnglishVerified CVAvailable NowIdentity Confirmed
Expected rate
$7 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
ana•••••••••••@•••••.com
Profile Created
May 12, 2026
Earliest Availability
Immediate
Current Location
Baguio City, Benguet 2600
English Level
Professional
About ANALIZA
Results-driven communication professional with over 8 years of experience in customer-facing roles across phone, email, and live chat channels. Proven ability to exceed performance KPIs, build client rapport, and confidently navigate objections. Leveraging extensive BPO expertise to excel in virtual assistant roles, including cold calling, lead qualification, and appointment setting.
Skills
Objection HandlingCall QualityKPI MonitoringCall VolumeConversion RatesCustomer SatisfactionScript DevelopmentCold CallingLead QualificationAppointment SettingVerbal CommunicationPersuasion SkillsOutbound CallsInbound CallsClient RapportCustomer Feedback
Experience
- As a Team Leader at Concentrix, I coach agents on effective communication, objection handling, and call quality, directly contributing to cold calling excellence.
- I monitor and optimize key performance indicators such as call volume, conversion rates, and customer satisfaction scores, consistently meeting targets.
- I also develop call scripts and talking points to enhance team effectiveness and lead conversion consistency, while resolving escalated client concerns with empathetic communication.
Other profiles you might like
Hot profiles · Team Leader
Hand-picked Filipino VAs ready to start — same skill set, similar rates.
Voice
RHENE ANGELICA GOMEZ
Taguig, PH
Virtual Assistant & Customer Support Professional | 9+ Years Experience in Fintech, Telecom, and Accounting
QuickBooks OnlineQuickBooks Desktop
$10 – $18 / hrView →
VoiceKrizaine Cordero
Cebu City, Philippines
Executive Assistant | Operations Manager | Project & Administrative Support Specialist
Executive AssistanceCalendar Management
$10 – $18 / hrView →
VoiceGINALYN C. CATUGAS
Philippines
Customer Service Leader | Certified Subject Matter Expert | 10+ Years Experience in Client Support & Team Management
Customer ServiceTechnical Support
$10 – $18 / hrView →
VoiceRYAN CINCO
Binan City, Laguna Philippines
Customer Service Leader | 9+ Years BPO & E-commerce Experience | Zendesk, Shopify, Slack
ZendeskFreshdesk CRM
$4 – $10 / hrView →
VoiceMc Jade Aguilar
Cebu City
Digital Marketing & Social Media Specialist | Content Creator | Customer Support & Sales Professional
Social Media SpecialistDigital Marketing Executive
$6 – $12 / hrView →
VoiceELIEZA MARIE JOY AUREA
General Santos City
Sales Coordinator/Operations Assistant | 14 Years Experience in Catering & Bakery Industries
Sales CoordinationDispatch Management
$10 – $18 / hrView →
CHLOE CLEMENTE
Manila, Philippines
Financial Accountant | Xero & QuickBooks Specialist
XeroQuickBooks
$6 – $12 / hrView →
CHARLENE JOY FLORES BARTOLOME
Rizal, Philippines
Executive Assistant | HR Professional | Strategic Operations Partner & Creative
Executive & Administrative SupportCalendar & Schedule Management
$800 – $1500 / moView →