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Actively looking·29 yrs old8 yrs exp
YSHOBELLE Y. ROBILLO
Philippines29 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalSenior TalentDetail-OrientedClient-Facing ExpertVerified CVAvailable NowIdentity Confirmed
Expected rate
$7 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
ysh••••••@•••••.com
Profile Created
May 6, 2026
Earliest Availability
Immediate
Current Location
Lapu-Lapu City, Cebu 6015
English Level
Professional
About YSHOBELLE
Highly experienced Quality Assurance Specialist with over 8 years in BPO and customer service environments. Proven ability to enhance team performance, ensure compliance, and deliver exceptional customer experiences through quality monitoring, coaching, and data analysis. Seeking to leverage expertise in process improvement and customer support to drive success.
Skills
Quality MonitoringData Analysis & ReportingStrong Analytical and problem-solving skillsCommunication (Verbal and Written)Coaching & Performance ImprovementTechnical SupportDetail Oriented with high accuracy in documentationCustomer Service and SupportCRM Tools (Zendesk/Salesforce/Intercom)Process ImprovementHIPAAExcel
Experience
- As a Quality Assurance Specialist at Booth and Partners, Yshobelle conducted QA sessions for new hires and existing employees, developed and implemented quality assurance processes, monitored performance, and provided coaching to improve agent productivity.
- Prior to this, she served as a Customer Service Representative for healthcare and education accounts, providing email support, HIPAA compliance, and technical assistance.
- Her experience also includes roles as a Customer Support Specialist for e-commerce, assisting merchants with order processing and platform support, and as a Quality Assurance Analyst monitoring calls, chats, and emails for compliance.
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