Remote Healthcare Virtual Assistant - PH

Role Overview

Wing Assistant is seeking a Healthcare Virtual Assistant to join their remote team. This role is ideal for individuals with a background in medical fields who are looking to contribute to the future of work in healthcare.

What You'll Do

• Document new patient and referral intake.
• Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
• Input patient information, medical records, and billing data into EMR/EHR systems.
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries.
• Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
• Assist in analyzing healthcare data, preparing reports, and maintaining records.
• Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.
• Coordinate the sending of medical records to various departments and healthcare providers as directed.

Requirements

• Bachelor's degree in medical fields or the pharmaceutical-related industry.
• At least 1 year of experience as a Medical Virtual Assistant.
• Excellent English communication skills, both written and verbal (At least C1 level).
• Solid understanding of medical terminologies and practices.
• Proficient in EHR/EMR systems and able to troubleshoot common technical issues.
• Understanding of healthcare privacy regulations.
• Strong interpersonal skills and solid organizational & time management skills with keen attention to detail.
• Tech-savvy and familiar with current technologies, such as desktop sharing, cloud services, and VoIP.
• Able to work on a graveyard shift.

Tools & Platforms

• EMR/EHR systems

Why Filipino VAs Are a Great Fit

Filipino virtual assistants are known for their strong English communication skills and adaptability to various work schedules, making them well-suited for roles that require interaction with patients and healthcare providers. Their dedication to detail and strong work ethic ensure that tasks are completed efficiently and accurately.