E-commerce (Shopify Manager) - PH

Role Overview

We're seeking an E-commerce Specialist to manage and optimize a Shopify-based online store. In this role, you'll handle product creation, customer service, and wholesale operations, ensuring a seamless online shopping experience. If you have a strong background in e-commerce and a passion for driving online sales, this could be a great fit.

What You'll Do

• Create products in Shopify, from initial setup to SKU assignment, including pricing, images, categories, and descriptions.
• Manage product architecture projects, correcting costs, tags, and metafields as needed.
• Handle markdowns, adjusting prices, tags, and collections monthly.
• Update homepage content and visuals for each launch, as directed.
• Provide customer service support via Gorgias and email, creating returns and discount codes as needed.
• Load email content into Klaviyo for marketing campaigns.
• Create collections in Shopify for wholesale Brandboom/Faire sync and dropship sync.

Requirements

• At least 1 year of experience in e-commerce, website maintenance, or related industries.
• Experience with content, product, and inventory management.
• Experience with SEO and knowledge of non-technical SEO best practices.
• Skills and knowledge of Shopify, Amazon, and eBay platforms.
• Excellent English communication skills, both written and verbal (at least B2 level).
• Strong copywriting and editing skills.
• Experience using Google Analytics for project management and reporting.
• Proficiency in MS Office, especially Excel.
• Knowledge of CSS Media queries.

Tools & Platforms

• Shopify
• Gorgias
• Google Docs/Sheets/Excel
• Klaviyo
• Brandboom/Faire
• Claude, ChatGPT or similar AI tools
• Canva

Why Filipino VAs Are a Great Fit

Filipino VAs are well-suited for e-commerce roles due to their strong English communication skills, attention to detail, and familiarity with Western e-commerce platforms. Their dedication to customer satisfaction and experience with various digital tools make them ideal for managing online stores and supporting business growth.