Customer Service Representative (Healthcare Account) - PH

Role Overview

As a Customer Service Representative, you will play a key role in supporting the daily operations of a U.S.-based telehealth company specializing in weight loss treatments. Your responsibilities will include managing patient intake, scheduling appointments, coordinating with providers, and ensuring clear communication with patients. This is a fully remote position based in the Philippines, operating on Pacific Time.

What You'll Do

• Perform data entry tasks such as completing intake forms and scheduling appointments.
• Contact patients to gather missing information or request additional documentation.
• Upload patient information to the RX portal and coordinate medication submissions.
• Share shipment tracking numbers with patients once medications are dispatched.
• Address patient inquiries, feedback, and concerns through various communication channels.
• Ensure timely follow-ups and maintain professional communication with patients and internal teams.
• Handle ad hoc tasks as needed.

Requirements

• At least 1 year of experience as a Customer Service Representative in a B2C or B2B setting.
• Excellent English communication skills, both written and verbal (at least B2 level).
• Proficiency in phone, email, and instant messaging communication.
• Strong organizational and time management skills.
• Familiarity with desktop sharing, cloud services, CRM, and VoIP technologies.
• Experience with word-processing software and spreadsheets (e.g., MS Office).
• Knowledge of online calendars and scheduling tools (e.g., Google Calendar).
• Proactive and detail-oriented.
• Ability to work on a graveyard shift.

Tools & Platforms

• Monday.com (CRM)
• RX Portal
• FedEx Tracking System

Why Filipino VAs Are a Great Fit

With your strong English skills, customer service experience, and adaptability, you're well-equipped to excel in this role. Your dedication to providing excellent service and ability to work flexible hours make you an ideal candidate to support this U.S.-based telehealth company.